1st Line Support Engineer

Ref: 101987_1575391794
Posted: 03/12/2019
Type:
Location: Bridgend
Salary: £18000 - £22000 per annum + Training and Personal Development plan

Apply to Sam Gilsenan

Website Hunter Selection

IT Support Engineer – MSP – Bridgend – 22k

An exciting opportunity has arisen to join a thriving MSP in Bridgend for a 1st Line Support Engineer.

The role is predominantly 1st Line of the internal systems, but within a small team you are very hands on and will expand your knowledge quickly. You’ll have a great personal approach, within a people focused organisation. Working on installation, repairs, updates or networking issues, and many other activities in between, being one of the go-to people within the organisation.

The individual will be required to have previous exposure to an IT Support environment.

A passion for IT is a must! As the team is growing, you will gain hands-on experience quickly, in multiple areas of IT Support.

As a member of the IT Support team you will be:

– Supporting all end users throughout the in-house systems – Active Directory, Windows Server, VMware, Office 365

– Working on the configuration, installation and support of organisational networks, email, intranet and web systems

– Taking ownership of incidents and requests, processing within an ITIL framework

– Maintaining various areas of hardware and software; Desktops, peripherals, servers etc.

-To identify appropriate issues to refer to 2nd line support

– Testing new software and hardware platforms, before roll-out, accounting for any possible issues

– Documenting errors, failures and hardware removals accurately and in a timely fashion

– Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies

Educated to graduate level within an IT related subject, however, in-depth relevant experience may supersede this qualification.

This is a brilliant and exciting role, which is perfect for anybody looking to expand their career as a key part of an IT Support team!

Interviewing immediately! Apply now!

If you are interested in this role or looking for something similar, please contact Sam Gilsenan directly or click Apply Now!

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